Where is the product from?
On each item page, you will find the country of origin. Being that we specialize in high quality contemporary furniture and modern furniture you will find most of our furniture is made in North America, Italy and Norway (over 90% of what you will find on EuroFurniture.com is made in Europe or North America). However, there are very few exceptions to that rule. If the quality of a given product exceeds what we deem acceptable (and we have very high standards, as do our clients), we will offer that product, even though it is not made in the North America or Italy. One such exception is BDI. The quality is at a level that is comparable to similar product coming out of Italy or the US, which is why we offer BDI as part of our collection of furniture. Should you have any questions about where our furniture is made, please feel free to contact us at 800.243.1955 and we will be happy to speak with you.
Who is it made by?
On each item page, you will find the manufacturer of that specific item. We sell modern and contemporary furniture and accessories by American Leather, BDI, Bontempi, Calligaris, Casamania, Cattelan Italia, Colico, Copeland Furniture, DellaRobbia, Elite Leather Company, Fjords by Hjellegjerde, Focus One Home, Gamma Arredamenti, Huppe, Kartell, Kristalia, Lafer, La Palma, Matrix, Midj, Pedrali, Sicea, Sitland, Softline and Vittoro Marchetti.
Is every item in stock?
We offer many items from our modern furniture and contemporary furniture collections from our inventory that we maintain at our 70,000 sq.ft. facility in Chicago. However, it is impossible to stock all items in all finishes. We do maintain inventory levels of the most popular products in the most popular finishes. On a specific item page you will see an item listed (click the color/finish swatch and lead time will apprear) as In Stock, Back ordered, or Special order. "In Stock" orders ship immediately, and are delivered in 7-10 days. Back Ordered and Special Order are delivered according to the lead time listed. If your order is "time sensitive" we suggest calling 800.243.1955 to ensure a product is in stock.
Are your modern classics the original?
The originals of most of this category are in the Museum of Contemporary Art in New York. When one asks "is that an original modern classic?" what should really be asked is "is that a licensed reproduction?" What is commonly referred to as an "original" is really a licensed reproduction. This means that a manufacturer had paid a licensing fee and now has the right to sell that item as a "licensed reproduction." This is what one would find at Herman Miller or Knoll International.
EuroFurniture specializes in unlicensed reproductions made in Italy to the original specifications. What does all that really mean? Well, while there is usually only one source for a "licensed" reproduction, there are many sources and levels of quality of "unlicensed" reproductions (including manufacturers from Italy, China, South America, etc.). So, one must be diligent when shopping for unlicensed reproductions as there are many out there of inferior quality, materials, and sometimes not even the correct dimensions!
The Modern Classics (aka Mid 20th Century Classics) that EuroFurniture offers are 100% made in Italy. Our Modern Classics are of a quality that is comparable to any licensed reproduction. So what is the difference? The big difference is that there is no "stamp" on the item. Many licensed reproductions will carry a "stamp" (on the bottom of a seat, of the table top...) indicating that an item is indeed a licensed reproduction. You will not find any "stamps" at EuroFurniture, but you will find significant savings over the licensed items.....and in the majority of cases, there is no difference at all other than not having a stamp!
If you have any further questions regarding a specific Modern Classic, or Modern Classics in general, feel free to contact EuroFurniture at 800.243.1955. If you would like, you can ask for Chris (the import buyer and e-commerce manager).
Are the various furniture items available in different colors, or with additional features?
Occasionally we cannot list the many colors a product may be available in, or additional features it may have. If you have questions about an item, please call us at 800.243.1955 and we'll be happy to answer them!
What is a special order?
A special order is an item that EuroFurniture orders specifically for you. Special orders will be charged a deposit of 50% of the product price (not including shipping charge). The balance and shipping will be charged when the item ships from EuroFurniture to the customer. Copies of all special order invoices will be sent to the customer via e-mail. Lead times are estimated, never guaranteed, however our "on time" rate is over 90%. Keep in mind that when you are dealing with importing and/or custom furniture at times there can be unforeseen delays of which EuroFurniture cannot be held responsible. All special orders are subject to a 25% cancellation or return fee.
Special orders from Italy:
Because all Italian industry is on holiday for the entire month of August all special orders from Italy placed between July 1st and August 31st will have an extended delivery time than listed on EuroFurniture.com. These orders will not go into production until September 1st. If you have placed an Italian special order between July 1st and Aug 31st, you must add August holiday to the lead time (approx. four weeks additional). Some Italian manufacturers (like Calligaris and Bontempi) have warehouses in the U.S. to supply their "quick ship" programs. These "quick ship" items may not be affected by August vacation. Please call EuroFurniture at 800.243.1955 to find out if the item you have purchased or are interested in would be subject to August vacation and an additional four weeks lead time.
Where can I go to see the furniture before I purchase it?
EuroFurniture gladly invites you to visit our 70,000 square foot facility at 2145 W. Grand Avenue in Chicago (between Damen and Western Avenue). Our retail location is open 7 days a week (Monday through Thursday from 10-7, Friday and Saturday from 10-6, and Sunday from 12-5).
Do you sell replacement parts or cushions? Can you refurbish my furniture?
We do not refurbish, re-upholster, or repair furniture. However, we can supply replacement parts for some Modern Classic pieces. Contact us to inquire about replacement parts »
Is assembly required?
Yes, some items may require assembly, please call for questions you may have on specific items.
Shopping / Order questions
Is there sales tax?
Sales tax is charged to Illinois residents only.
What purchase methods do you accept?
For online sales we currently accept Visa, MasterCard, Discover, and American Express.
What methods of security do you use to protect my personal information?
Your order and information are protected with the highest level of Secure Socket Layer (SSL) encryption available. For security purposes we do not store credit card numbers on our servers.
Shipping and Return questions
What if I don't like my furniture?
What are your terms of delivery?
I see that you offer free shipping on certain items. What are your terms?
EuroFurniture does indeed offer free shipping on certain products. Free shipping constitutes a curbside delivery within the continental United States only. White Glove delivery (inside delivery and set-up) is available at an extra charge, as is shipping to Canada, Hawaii and Alaska. If you have any questions or need an international shipment, please call us at 800.243.1955 for more information. Please note: Customer is responsible for all freight charges if order is returned; free shipping valid on original outgoing orders only.
Do you ship outside the United States?
At this time we serve only commercial/trade accounts outside of the United States. Select items can be shipped to Canada via FedEx. FedEx will them collect GST, Provincial sales tax, Dispersement fee, and an entry prep fee at the time of delivery. If you are ordering form Canada, PLEASE CALL BEFORE PLACING YOUR ORDER.
How soon will I get my order?
In-stock items should be received in 7-10 days. Back Order and Special Order lead times are listed on the specific item page. Domestic special orders in some cases take up to 10 weeks, and imports up to 14 weeks. If you have questions regarding a certain product, please call for more information.